Exploring the Mediating Role of Workplace Incivility in the Relationship Between Emotional Intelligence and Job Satisfaction Among Lebanese Nurses

Abstract

This paper looks at the mediating role of workplace incivility between the emotional intelligence of nurses’ in relation to job satisfaction. The sample used comprised of 415 nurses employed at hospitals in Lebanon. The results yielded a significant positive impact of that emotional intelligence on nurses’ satisfaction at the job. It has also shown that workplace incivility works as a negative mediator among satisfaction and EI skills. However, the limitation of a generalization is bound to registered Lebanese nurses working in hospitals. future studies should include other sample groups, like private/home nurses. This study builds on organizational behavior studies whiten an Eastern context by examining the workplace incivility’s mediating role, which was previously not widely tackled. It suggests that nurses’ job satisfaction is positively impacted by emotional Intelligence (EI). It also focuses on the workplace incivility’s partial negative mediation role. The results point out that medical centers will be able to increase job satisfaction through leveraging their employees’ EI.